Grievance Redressal Mechanism

This Grievance Redressal Mechanism is applicable to:

• Complaints related to content hosted on the Platform.
• Concerns regarding privacy or the processing of personal data.
• Issues related to billing, payments, or subscription.
• Any other grievances or issues encountered while using the Platform.

If you have a grievance or concern, you may submit your complaint by: - Email: complaintzaratv@gmail.com - Postal Address: Flat-105 Chintamani CHS, Sector 9, Near D Mart, Airoll, Navi Mumbai, PO: Airoli, DIST: Thane, Maharashtra - 400708 - Phone Number: +91 9892391516 Please provide the following details in your complaint: - Your full name and the registered email address associated with the Platform. - A detailed description of the issue or grievance, including relevant dates and supporting documents, if available. - Your preferred mode of communication for updates regarding the grievance.

To ensure a fair and prompt resolution, we have appointed a Grievance Officer. Grievance Officer Details: - Email: complaintzaratv@gmail.com - Office Hours: Monday to Friday, 10:00 AM to 6:00 PM (IST)

We are committed to resolving your grievances promptly. Upon receiving your complaint: - We will acknowledge the receipt of your grievance within 48 hours. - Our Grievance Officer will investigate the matter and provide a resolution within 15 business days from the acknowledgment, unless additional time is required due to the nature of the complaint.

If you are not satisfied with the resolution provided, you may escalate your grievance by contacting our senior management at: - Email: zaratvhelp@gmail.com We will make every effort to address the escalation within 15 business days from the date of receipt.

If you find any content hosted on our Platform to be inappropriate, offensive, unlawful, or in violation of community guidelines: - Please submit a detailed complaint specifying the content, such as the title, timestamp, and the nature of your concern. - The Grievance Officer will evaluate the complaint and take appropriate action, which may include removal of the content, within the statutory timeframe.

All complaints will be handled confidentially. We will use your personal information solely for the purpose of addressing the grievance, and will not share it with any third party without your explicit consent, except as required by law.

This Grievance Redressal Mechanism is governed by the laws of India. Any disputes that arise from unresolved grievances will fall under the exclusive jurisdiction of the courts in Mumbai, Maharashtra.