Privacy Policy

Effective Date: June 18, 2025

At Zara TV, we are committed to ensuring that our users have a positive and satisfactory experience. In compliance with applicable laws and to address any concerns or grievances regarding the use of our OTT platform (“Platform”), we have implemented a structured and transparent Grievance Redressal Mechanism.

1. Information We Collect

a) Information You Provide to Us

When you interact with the Platform, you may provide the following information: - Personal Data: Includes your name, email address, phone number, and billing details when you register, subscribe, or contact us. - Communication Data: Information shared during inquiries, feedback, or support requests. - Preferences: Any preferences you provide regarding content, notifications, or subscriptions.

b) Information Collected Automatically

We collect certain information automatically when you use the Platform, including: - Usage Data: Details of your interactions, such as pages visited, content accessed, and the time spent on the Platform. - Device Data: Technical information about your device, including IP address, operating system, browser type, and unique device identifiers. - Cookies and Tracking Technologies: We utilize cookies, pixels, and similar technologies to enhance your experience and analyze user behaviour.

c) Information from Third Parties

We may collect information about you from third-party sources, including: - Payment processors to verify transactions. - Social media platforms if you choose to link your account. - Marketing partners and analytics providers to understand usage trends.

2. How We Use Your Information

We process your data to:

a) Deliver and Improve Services

  • Facilitate your access to content and manage your account.
  • Provide personalized recommendations based on your preferences.
  • Enhance the overall user experience through performance monitoring and bug fixes.

b) Process Transactions

  • Handle payments, subscriptions, and renewals securely.
  • Provide receipts and transaction confirmations.

c) Communicate with You

  • Notify you about updates, changes to policies, or service disruptions.
  • Send promotional offers or surveys (with your explicit consent).

d) Ensure Security and Compliance

  • Monitor for fraud, abuse, and other unauthorized activities.
  • Enforce our Terms and Conditions and comply with legal obligations.
3. Sharing and Disclosure of Information

We do not sell, rent, or trade your personal data. However, we may share your information under the following circumstances:

a) With Service Providers

We engage trusted third-party service providers for payment processing, cloud hosting, customer support, and analytics. These entities process your data only to perform specific services on our behalf.

b) Legal Compliance

We may disclose your information when required by law, court orders, or government authorities, or to protect our legal rights, enforce our Terms, and prevent harm or illegal activities.

c) Corporate Transactions

In the event of a merger, acquisition, reorganization, or sale of assets, your data may be transferred as part of the transaction.

d) With Your Consent

We may share your information with third parties for specific purposes if you explicitly consent to such sharing.

4. Data Security Measures

We take robust measures to ensure the security and confidentiality of your data, including: - Employing encryption protocols to safeguard sensitive information during transmission. - Regularly updating and testing our security infrastructure to protect against unauthorized access, alteration, or destruction of data. - Restricting access to personal data to authorized personnel only, based on the principle of least privilege. Despite our best efforts, no security system is completely infallible. By using our Platform, you acknowledge and accept this inherent risk.

5. Data Retention Policy

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws. After the retention period expires, your data will be securely deleted, anonymized, or rendered inaccessible.

6. Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data: - Access: The right to request a copy of the data we hold about you. - Correction: The right to request corrections to inaccurate or incomplete data. - Deletion: The right to request the erasure of your data, subject to legal and contractual obligations. - Restriction: The right to restrict how we process your data in certain circumstances. - Data Portability: The right to request your data in a structured, machine-readable format. - Objection: The right to object to certain data processing activities, including direct marketing. To exercise these rights, contact us using the details provided in Section 10 (Note: Section 10 refers to contact details, which will be at the end). We will respond to your request within the timelines prescribed by law.

7. Third-Party Services and Links

Our Platform may include links to third-party websites or services. Zara TV is not responsible for the privacy practices, policies, or content of these external entities. We encourage you to review the privacy policies of these third parties before interacting with them or providing your information.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your user experience, remember preferences, and analyze trends. You may control or disable cookies through your browser settings; however, doing so may affect your ability to access certain features of the Platform.

9. Changes to This Privacy Policy

We may revise this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on the Platform with a revised “Effective Date.” You are encouraged to review this Privacy Policy regularly to stay informed about how we protect your information.

If you have any questions about these Terms, please contact us at Zaratvhelp@gmail.com.